Last Updated: June 2026
At Targeted SMS Nigeria, we are committed to providing reliable audience-targeted SMS advertising services. This Refund Policy explains the circumstances under which refunds may or may not be granted for services purchased through our platform.
By requesting, booking or paying for any service offered by Targeted SMS Nigeria, you acknowledge and agree to this Refund Policy.
Nature of Our Services
Targeted SMS Nigeria provides digital advertising and communication services. Due to the nature of SMS campaign planning, audience reservation, scheduling, processing and delivery, certain fees and payments become non-refundable once campaign preparation has commenced.
Clients are encouraged to carefully review campaign details before making payment.
Refund Eligibility
A refund may be considered under the following circumstances:
- A duplicate payment was made for the same campaign.
- A payment was made in error and campaign preparation has not commenced.
- Targeted SMS Nigeria is unable to deliver the requested service due to internal operational limitations.
- A campaign is cancelled by Targeted SMS Nigeria before campaign setup begins.
All refund requests are subject to review and approval.
Non-Refundable Situations
Refunds will generally not be granted under the following circumstances:
- The campaign has already been scheduled.
- The campaign has been submitted for processing.
- The campaign has been delivered partially or fully.
- The client changes their mind after payment.
- The client provides incorrect campaign information.
- The client submits an incorrect Sender ID.
- The client submits inaccurate targeting requirements.
- The client is dissatisfied with campaign performance or marketing results.
- The client experiences lower-than-expected sales, leads or conversions.
- Delays occur due to telecom operators, network issues or circumstances beyond our control.
No Guarantee of Marketing Results
Targeted SMS Nigeria provides audience-targeted SMS delivery services but does not guarantee:
- Sales.
- Revenue increases.
- Leads.
- Customer acquisition.
- Political campaign success.
- Event attendance.
- Business growth.
- Return on investment.
As a result, dissatisfaction with campaign performance alone does not qualify for a refund.
Campaign Cancellation by Clients
Clients may request cancellation of a campaign before processing begins.
If campaign preparation has not started, a refund may be approved after deducting any administrative, banking or processing costs already incurred.
Once campaign setup, audience allocation or scheduling has commenced, cancellation requests may not qualify for a refund.
Campaign Rejection
If a campaign is rejected because it violates our policies, applicable laws or telecom regulations, Targeted SMS Nigeria may, at its discretion:
- Offer a revised campaign option.
- Allow the client to modify the campaign.
- Issue a refund after deducting applicable administrative costs.
Partial Refunds
In exceptional circumstances, a partial refund may be considered where only part of the agreed service could be delivered.
Any partial refund amount will be determined based on the portion of the service not delivered.
Duplicate Payments
If you accidentally make multiple payments for the same campaign, please notify us immediately.
Verified duplicate payments may qualify for a refund of the excess amount paid.
Refund Request Procedure
To request a refund, you must contact our support team and provide:
- Full name or organization name.
- Payment reference.
- Date of payment.
- Amount paid.
- Reason for requesting a refund.
- Supporting evidence where applicable.
Refund requests should be submitted through our Contact Page.
Refund Review Process
All refund requests are reviewed individually.
We reserve the right to request additional information or documentation before making a decision.
Approval or rejection of a refund request will be communicated after our review process has been completed.
Refund Processing Time
Approved refunds are typically processed within 7 to 21 business days.
Actual receipt of funds may depend on banking systems, payment processors and other third-party financial institutions.
Chargebacks and Payment Disputes
Clients are encouraged to contact Targeted SMS Nigeria directly before initiating a chargeback or payment dispute with their financial institution.
Initiating an unjustified chargeback after service delivery may result in suspension or termination of future service access.
Modification of This Refund Policy
Targeted SMS Nigeria reserves the right to modify, update or replace this Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on this page.
Contact Us
If you have questions regarding this Refund Policy or wish to submit a refund request, please contact us through our Contact Page.
You may also review our Privacy Policy, Terms and Conditions, Disclaimer and FAQ pages for additional information.